Vodacom ********* - ********** Debits

I would advise everyone who has upgraded their Vodacom contracts online to check their debits properly, as I am being **********LY debited by Vodacom. A complaint was made on the 17th November about an erroneous new contract issue by Vodacom. We had app**** for an upgrade and were instead issued with a new contract. Rudi from Vodacom contacted me and admitted that the problem was likely on Vodacom's side. He admitted that this has happened in the past and advised that we do not use the online upgrade option in future. He promised to cancel the contract and arrange for Vodacom's couriers to collect the mobile device. We have now been debited for our existing contracts plus the new contract, despite having been told that the issue was resolved! Vodacom now claims that we need to claim back the amount debited after they've collected the mobile device. THIS IS A ********** DEBIT. On principle, I will not let this matter rest until it has been resolved TO MY SATISFACTION. It may be a small amount, but that could have been someone's food budget or kid's school fees payment for the month. How many people have had their money ****** in this manner by Vodacom?!!