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Christoff H
1 reviews | Active since Sept 2020
11 Sept 2020, 16:54
Vodacom - *********, Deduct money without authorization
Had a 24 month contract with Vodacom that expired many months ago. It went over to the month-to-month basis for that past few months.
In the beginning of August I called the callentaions department and were dropped from the call 4 times (taking more than 2 hours) before the last person said the contracts were cancelled.
Vodacom deducted the full contract amount again on 1 September. I have not received airtime or data for this amount and the devices have been paid off in the 24 month contract already.
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Replies (3)
Vodacom's replyOfficial
12 Sept 2020, 09:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Sept 2020, 09:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CH
Christoff H's updateReviewer Update
14 Sept 2020, 16:56I was contacted today by a Vodacom representative who said that the contract premium has always been paid one month in arrears. Therefore, paid on 1 September for the service of August. I asked for a full contract period statement. I have always been under the impression that I paid the first month then the service was activated and hence prePAID for the service not PostPAID. Awaiting on Vodacom's response for the full contract period statement.
CH
Christoff H's update14 Sept 2020, 16:56
Reviewer Update
I was contacted today by a Vodacom representative who said that the contract premium has always been paid one month in arrears. Therefore, paid on 1 September for the service of August. I asked for a full contract period statement. I have always been under the impression that I paid the first month then the service was activated and hence prePAID for the service not PostPAID. Awaiting on Vodacom's response for the full contract period statement.
CH
Christoff H's updateReviewer Update
10 Dec 2021, 14:13No response from Vodacom and they have handed the one-month amount they claim I owe to HP attorneys. I have numerous emails and communication in emails that I sent Vodacom to dispute this and still no reply from Vodacom. My contract ended and went over to month to month basis. Then I numerous times asked that the month-to-month be stopped with no response from Vodacom. I will open a harassment case against HP attorneys and Vodacom if not stopped.
CH
Christoff H's update10 Dec 2021, 14:13
Reviewer Update
No response from Vodacom and they have handed the one-month amount they claim I owe to HP attorneys. I have numerous emails and communication in emails that I sent Vodacom to dispute this and still no reply from Vodacom. My contract ended and went over to month to month basis. Then I numerous times asked that the month-to-month be stopped with no response from Vodacom. I will open a harassment case against HP attorneys and Vodacom if not stopped.