SL
Steve L

1 reviews | Active since Sept 2021

29 Sept 2021, 16:48

Vodacom *********

I acquired a Xiaomi Redmi Note 10 Pro on contract at a Vodacom store, knowing this to be a dual simm phone. However, on the particular phone that I received the second simm slot was blocked. I send a note to Xiaomi support who confirmed this to be a dual simm phone. Xiaomi's web site and also GSM arena confirms this. When I confronted the vodashop staff, it eventually surfaced that Vodacom blocks dual simm capabiity on contract phones. No logical reason could be provided. Tampering with and adulterating the original manufacturer phone specs is dishonest and *********, especially since from a consumer point of view there is no rationality or logic behind this .... it simply reeks of pure spite. Therefore, goodbye Vodacom, forever.

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2021, 17:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team