HM
Hein M
1 reviews | Active since Mar 2019
07 Mar 2019, 14:18
VODACOM ********* BUSINESS PRACTICES
********* business practice by Vodacom. Cancelled contracts with confirmation from Vodacom over a year ago but billing continued. Impossible to speak to someone. Whenever you complain their people monitoring the web simply posts a “ we will get back to reply “ with some other BS to show the public that they respond to complaints but they do nothing about it. This ********* BILLING to the public is not acceptable
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Replies (2)
Vodacom's replyOfficial
07 Mar 2019, 15:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Mar 2019, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Mar 2019, 17:29Dear Hein,
As per our chat today. We have cancelled the number with immediate effect and we have also escalated the matter to our Retentions Team to assist with the credit. Your SR reference number is ***.
You will be contacted with feedback within 24 to 48 hours.
Regards,
Vodacom Consumer Website Team
As per our chat today. We have cancelled the number with immediate effect and we have also escalated the matter to our Retentions Team to assist with the credit. Your SR reference number is ***.
You will be contacted with feedback within 24 to 48 hours.
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Mar 2019, 17:29
Official
Dear Hein,
As per our chat today. We have cancelled the number with immediate effect and we have also escalated the matter to our Retentions Team to assist with the credit. Your SR reference number is ***.
You will be contacted with feedback within 24 to 48 hours.
Regards,
Vodacom Consumer Website Team
As per our chat today. We have cancelled the number with immediate effect and we have also escalated the matter to our Retentions Team to assist with the credit. Your SR reference number is ***.
You will be contacted with feedback within 24 to 48 hours.
Regards,
Vodacom Consumer Website Team