Vodacom ********* business practice

Recently took out a contract with Vodacom and as advised they charged me for the balance of the month which I found to be fair. However for almost 2 weeks I had no access to the Vodacom network. Data purchases expire even though Vodacom network is down. Also data purchased on phone contract seems to disappear despite the fact that one is linked to Fibre. Fibre is offline in our area often with the latest outage being for 4 days yet clients are charged for the month with no reprieve for loss of business to clients that use their services. No reference numbers are issued because apparently Vodacom is working on the issue. Moreover one gets cut off before the complaint is complete and there is no call back from customer care. The network is however available to send through sms from Vodacom informing one that the data is expiring. How are we to use the data when they are down so often. Clients pay for 100gb upload / download but speed tests show less than 20gb even as low as 4gb. Buffering is the order of the day. Other service providers using their infrastructure is down as well so there is no possibility of switching either. Regulator needs to start investigating these ********* practices by Vodacom. If anyone has the same issues with Vodacom, please advise as I would like to raise this matter with the Regulators which includes the Competition Authorities. If anyone has raised the matter with the Regulators before please also share any contact details.