GH
Gavin H
1 reviews | Active since Sept 2020
04 Sept 2020, 10:40
Vodacom ********* Business Practice
My bank informed me that my credit rating had gone from excellent to bad, I realized Vodacom had not closed my account after I had accepted and signed a quote to settle up. After paying a disputed amount (Vodacom had agreed to a third of the amount I paid just to clear this), my name is still on ITC. I need acknowledgement of my payment in writing and my account closed. Vodacom is jeopardizing my credit rating and my future financial plans. Get back to me please. ********** and ********* business practices.
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Replies (2)
Vodacom's replyOfficial
04 Sept 2020, 11:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Sept 2020, 11:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GH
Gavin H's updateReviewer Update
08 Sept 2020, 14:29Vodacom- this is still not sorted. I spoke with Nadim from the social team Friday Sept 4th. He assured me that I would have a paid in full later and confirmation that my name has been removed from ITC by yesterday. I received a statement saying that I’ve paid, and a once-off charge for a cellphone! I do not have any services active with Vodacom. This feels like a deliberate provocation. Please address immediately!
GH
Gavin H's update08 Sept 2020, 14:29
Reviewer Update
Vodacom- this is still not sorted. I spoke with Nadim from the social team Friday Sept 4th. He assured me that I would have a paid in full later and confirmation that my name has been removed from ITC by yesterday. I received a statement saying that I’ve paid, and a once-off charge for a cellphone! I do not have any services active with Vodacom. This feels like a deliberate provocation. Please address immediately!