Vodacom ********* business conduct

Good morning,

My previous review: My two year contract at Vodacom has expired on 30 January 2021. I have been trying various times during January and February to cancel the service and Vodacom keeps on delaying the cancellation request. I am not contractually obliged to continue with the service but Vodacom has so many excuses as to why the service can not be cancelled immediately. The agents keep on saying that they need to escalate my request - WHY must my request be escallated? I have been told various times that I will receive a call back from an agent but that never happens. I spend almost an hour on the line each time I call in to cancel the service. It is an enourmous waste of time and a huge frustration.

Vodacom rep**** to say that a Consultant will be in contact. A consultant was in contact to inform me that my account will be credited with the last two months subscritions fees on a package I have cancelled in January already. It is now end of March and instead of a credt, I have been billed in full for the Red package I have cancelled in January 2021 already.

Is there a regulating body I can report this matter to? It is impossible to deal with Vodacom, they are billing me with services I have cancelled months ago and their consultants are of any assistance.

Please advice if anyone else had a similar problem with Vodacom and how to resolve this.