Vodacom ********* and *****ling money from consumers.

In January 2018 my Telkom Landline went down and I tried to report it to Telkom via their toll free number 10210. I used my my Vodacom cell phone to do this. I have a Vodacom contract and had more than 600 available minutes. However, after the first call to the 10210 number, I got a message that I do not have sufficient airtime on my phone. The second time the number would not even ring. I then used my wife's cell phone, who is on the same contract, but she also had some prepaid airtime on her phone and I could call the number. I have subsequently found out that unless you have prepaid airtime on you cell phone, you can no longer dial any of the previous so called "Toll Free" numbers. We contacted Vodacom, who confirmed this and even made a statement that is is specified in our contracts, which is not true. There is nothing in any of our contracts about this. We even approach a local Vodacom Agency, who did not know about this and who were very surprised. I am not sure of how many people are aware of this, but Vodacom sneaked this in, without our knowledge and without communicating this with their own agencies. This implies that in case of an emergency, you and I would not be able to even dial your medical aid's Toll free number from your cell phone, unless you have some prepaid airtime on your phone. SO: WHEN USING YOUR CELL PHONE, THEIR IS NO SUCH THING AS "TOLL FREE" NUMBERS.