Vodacom ********* and ******* behavior

This is the 4th review on the same matter, 5calls to Vodacom customer service and 6 emails later, still nothing done. Vodacom Retentions department quoted me R820 a month for a phone, minutes and data. I am now being charged R1300. I have asked them for a copy of the call as that is the legal contract, but they are refusing to provide me with this. Their solution was to credit me the difference, but they are now going back on that and trying to collect the phone and cancel the contract. I advised them that the contract is legally binding and they need to honour the rate, but nobody is calling me or getting back to me. The only call I am getting is the delivery company requesting to collect the phone.

This is extremely ********* behavior as they expect everyone else to honour the contracts, but they won’t if they made an error.

This is unacceptable and Vodacom customer service and management and not helping at all.