Vodacom undermines consumer rights

I signed up for a data contract with Vodacom Centurion branch and when I changed my mind not to proceed with their ridiculous contract on the same day an hour later I was informed that I could not cancel my contract and they do not provide any cool off period and this is for a contract taken an hour later on the same day 4th September 2018.

Meaning if you don't want anything with Vodacom you are forced to continue without any grace being awarded to you as a consumer and this is completely absurd and it is a blatant attempt by Vodacom to force consumers against their will to take up contracts with them. Within an hour Vodacom activated my contract and then four (4) days later they debited their pro-rata amount from my account, was this not supposed to happen simultaneously if the was not grace even for a day after taking a contract, Vodacom is a unfair in treating their customer and I believe the is no honesty in all of this.

Vodacom is really an appalling company and the is no pleasure in working with their service agents who are not honest with their way of work, what company fails to allow client's to change their minds if they do not want to continue working with them.

I also kept on asking the agent that assisted us on the 4th September 2018 to show us the clause on the contract that precludes us to cancel the contract within 30 days and unfortunately she only told us by word of mouth that nothing can be done from their side. I am frustrated by their business tactics and would like nothing more than to cancel my contract with Vodacom as soon as possible, with the understanding that this could have be cooled off on the 4th September 2018.

The agent at the Vodacom Centurion branch further advised that I should contact the call centre line, which I have done and to my surprise I was informed by the call centre to go back to the branch and cancel it from their side as the call centre cancellation department is not responsible for cancelling my contracts.

This again shows how eager are their sales staff at clinching a deals as opposed to treating their customers fairly, I believe I could have cancelled the deal much sooner should the sales agent been honest with us from the word go. There is nothing pleasant in working with Vodacom since they think clients are stupid and don’t know their consumer rights.

I will fight this until my contract is cancelled.