CV
Clinton V
1 reviews | Active since Sept 2018
30 Jan 2023, 17:06
Vodacom Uncapped LTE
Good Day, I am having difficulty on understanding how your FUP policy works, I have reached my 700Gig cap on my LTE contract and I have been throttled down to 2mb/s. I have now bought a 100Gig top up from the Vodacom app thinking that I will get my normal speed back on my internet against my 100Gig but I have just been informed that I will still be throttled at 2mb/s and that the 100Gig is only for me to connect. This is utter nonsense as I was connected at 2mb/s after I was throttled on my uncapped LTE. Can Someone Please Assist me with this Thank you Regards Clinton
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Replies (2)
Vodacom's replyOfficial
30 Jan 2023, 20:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jan 2023, 20:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Feb 2023, 11:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. The speeds are back up after the monthly allocation. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Feb 2023, 11:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. The speeds are back up after the monthly allocation. Regards Consumer Website Team
Best regards,