JM
Jessica M
1 reviews | Active since Jun 2019
14 Jan 2023, 13:28
VODACOM UNCAPPED DATA IS A LIE!!
WOULD NEVER REGRET
I received a message stating my VODACOM UNCAPPED DATA will be capped and a HARD LOCK WILL BE APP**** at 400GB FROM 1st February.. I app**** for uncapped it's not fair that few months in VODACOM may change the whole contract to less than what I app**** for but I STILL pay the same amount..
Customer care told me Vodacom reserves the right to change the terms and conditions anytime and that's fine but NOW THEY CHANGE THE WHOLE CONTRACT!!!!
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Replies (2)
Vodacom's replyOfficial
14 Jan 2023, 16:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2023, 16:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Jan 2023, 16:12Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that there is an FUP (Fair Usage Policy) applicable on all Home Internet Uncapped data plans and speed limiting applies when customers reach their respective FUP (each price plan has a respective FUP value and speed limiting).
Please refer to the below T&C;s:
https://www.vodacom.co.za/vodacom/terms/home-internet-lte-uncapped
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that there is an FUP (Fair Usage Policy) applicable on all Home Internet Uncapped data plans and speed limiting applies when customers reach their respective FUP (each price plan has a respective FUP value and speed limiting).
Please refer to the below T&C;s:
https://www.vodacom.co.za/vodacom/terms/home-internet-lte-uncapped
Regards
Consumer Website Team
Best regards,
Vodacom's reply19 Jan 2023, 16:12
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that there is an FUP (Fair Usage Policy) applicable on all Home Internet Uncapped data plans and speed limiting applies when customers reach their respective FUP (each price plan has a respective FUP value and speed limiting).
Please refer to the below T&C;s:
https://www.vodacom.co.za/vodacom/terms/home-internet-lte-uncapped
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that there is an FUP (Fair Usage Policy) applicable on all Home Internet Uncapped data plans and speed limiting applies when customers reach their respective FUP (each price plan has a respective FUP value and speed limiting).
Please refer to the below T&C;s:
https://www.vodacom.co.za/vodacom/terms/home-internet-lte-uncapped
Regards
Consumer Website Team
Best regards,