Vodacom Unblacklisting nightmare!

Vodacom blacklisted my phone without any warning or reason!! 2 weeks ago my phone stopped receiving calls. On my first call to Vodacom I was transferred from department to department, eventually to be told that my Phone has been blacklisted. I have had multiple phone calls with Vodacom and have yet to be told why my phone was blacklisted. And to get it unblacklisted, I had to forward them an unblacklisting form and a signed Affidavit.

I had to spend a whole afternoon at the police station to get a Affidavit to unblacklist my phone. a week later my phone is still not working! I phoned Vodacom again, and was told this time that my phone is not blacklisted and that the case would be escalated and that I would receive a phone call later that day........no phone call!

Yesterday I phoned again to be told once again my phone is blacklisted. And I should resend my unblacklisting forms, etc. Yesterday afternoon I received a email stating that my case has been closed and that I should contact their accounts department for further assistance(at a time when the accounts department is already closed).

This morning(2 weeks after the initial problem) I had to phone again!!! I was given the run around and told again that it will be escalated and that I would receive a call back.

I am a small business owner and work from home, I have no employees and trying to keep my head up during a pandemic.........with absolutely no help from Vodacom!!!