Vodacom Unblacklisting

I went to Vodacom to blacklist my iPhone 13 because it was ******. The Vodacom consultant at Cresta decided to blacklist every iPhone 13 that pops up on the system despite me giving her the specific IME Number she must blacklist. Now my partner’s phone is blacklisted as well, because her phone also once used the number.

As if that wasn’t enough, I tried emailing the unblacklisting Vps team and even the Vodacom 4u shop that did the mistake did so, but it’s been a month and 15 days the phone is still unblakclisted. I submitted affidavits supporting documents required.

I’m quite disappointed in the service that I was told is supposed to take 24 hours to 48hours.