FG
Frances G
1 reviews | Active since May 2015
10 Sept 2025, 12:48
Vodacom unauthorized travel data
For the second month in a row, Vodacom just add over R1000 of travel data to my bill. I did not buy it, I didn't ask for it, I don't use it, yet they one sided just add it every second week to my account while I am traveling. No matter what I try to do to stop it, they simply refuse. I can call. Submit a request to stop it, but they simply hust keep on increasing the amount. So, when I am back in South Africa I will definitely tell them what they can do with their So called contract.
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Replies (1)Vodacom's replyOfficial
11 Sept 2025, 07:04 Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply11 Sept 2025, 07:04
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
