FG
Frances G

1 reviews | Active since May 2015

10 Sept 2025, 12:48

Vodacom unauthorized travel data

For the second month in a row, Vodacom just add over R1000 of travel data to my bill. I did not buy it, I didn't ask for it, I don't use it, yet they one sided just add it every second week to my account while I am traveling. No matter what I try to do to stop it, they simply refuse. I can call. Submit a request to stop it, but they simply hust keep on increasing the amount. So, when I am back in South Africa I will definitely tell them what they can do with their So called contract.

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Replies (1)
Vodacom
Vodacom's reply11 Sept 2025, 07:04
Official
 Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team