1 reviews | Active since Apr 2019
Vodacom - Unauthorized subscription services - BeFit &Jamboos
I have never subscribed to BeFit & Jamboos subscription services however i received an sms notification on 23 April to inform that i have been deactivated from same. I contacted Vodacom today to advise how this is possible and how much has been deducted for same. The answer i get is so unacceptable, that this could only have occurred if i subscribed while loading a voucher airtime or while browsing the net. Surely i would know if i subscribe to anything? Furthermore, Vodacom can not inform when the initial subscription took place and how much airtime has been deducted since the service has now been deactivated leaving no trace of same. I was told to google the information??? Really Vodacom? If the deductions were authorized and payment made to a third party then surely you would know what this is all about?
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)