CV
Carl V

1 reviews | Active since Oct 2017

15 Jan 2018, 07:52

VODACOM UNAUTHORIZED SUBSCRIPTION & PROMOTIONAL LIES

I have reported the problems. No definite timeframe attached, each agent has their own timeframe. No feedback received. I expect feedback as I am a loyal contract holder. Reference nrs. are available on your response. Should I not receive feedback by end of business day, my queries will be escalated to the CEO's office via email. Regards

0
Replies (2)
Vodacom
Vodacom's reply15 Jan 2018, 08:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Jan 2018, 11:50
Official

Dear Carl

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian