Vodacom Unauthorized Debit Orders

To whom it may concern

I'm writing this complaint for your urgent attention. My mom, Mrs Ivy Mandleni, 80 years of age wrote to Standard Bank (from email: ***)on 21 April 2021 requesting a reversal of all Vodacom unauthorized debit orders on her Standard Bank Acc: 182 421 449. Her email had attachments of her signed letter, ID copy as well as bank statements.

On the 04 May 2021, Standard Bank rep**** aplogising for their delayed response and requested further particulars which included ID number, Acc number, Card Number, Branch where account is held and confirmation of 2 debit orders and indicated that only debit orders less than 40 days can be reversed. On the 05 May 2021, Standard Bank further advised that she should visit the nearest branch without any update on progress to the email dated 04 May 2021.

On 17 May 2021, she wrote a responding email to Standard Bank with all requested information and also attached bank card copy & bank statement. Due to no further response from Standard Bank, on 28 June 2021, I asked my brother to accompany her to Port St Johns Branch where she was attended by Nandi & Temba. To my surprise, they said to her there is nothing they can do to assist her. What more should she do as a pensioner in order to get assisted? I will also copy Vodacom this query in order to investigate these ********** activities in order to cancel this debit order as we will also be opening a SAP case. She tried to contact Vodacom as well but she was told to visit Vodacom branch, which even then was being misled. She never signed any contract with Vodacom in her life nor had any cellphone contract. I wont rest until all this is cleared as my mom is suffering financial loss since February 2021 on her pension grant.

Should you wish to contact her, herewith are her contact details: *** or *** Id : *** 080 Acc: 182 421 449 Branch : Port St Johns

Unauthorized Vodacom debit orders 24 February 2021 - R145.25 ( *** ***) 24 February 2021 - R149.25 ( *** ***) 31 March 2021 - R548.98 ( *** ***) 30 April 2021 - R548.58 ( *** ***) 31 May 2021 - R552.98 ( *** ***)

Note : On 26 May 2021, a deposit of R548.98 was received for reserved unauthorized debit order ( *** ***)

I will ( as her daughter) monitor progress on this complaint.