Vodacom: Unauthorized Contract Changes, Double Billing & Wiped Airtime!

I am disgusted with the service from Vodacom. In December, I did a simple upgrade to add a device to my existing Red Flexi 300 contract. The agent confirmed my plan would remain exactly the same and that no new lines would be added.

Instead, Vodacom delivered TWO orders. I immediately returned the incorrect second order (new device + new SIM) unopened via your courier.

Now, my latest invoice is a disaster: 1. You are billing me for the returned device and the unwanted new line (which I do not possess!). 2. You unilaterally changed my contract from Red Flexi 300 to a RED 3GB plan without my consent. 3. Because you switched me out of a Flexi plan without permission, you wiped ALL my accumulated airtime. 4. You removed my promotional free data.

My bill has jumped from the agreed ~R829 to R1,597.98. It is ********* to bill a customer for returned goods and to change a legal contract without consent.

I demand you: 1. Cancel the unwanted new line. 2. Credit the cost of the returned device. 3. Revert my plan to Red Flexi 300. 4. Restore my lost airtime immediately.

Fix this before the debit order runs!