Vodacom unauthorized contract

I cancelled a contract about 3 weeks ago and a vodacom consultant offered a package that would cost me R34 a month. It turns out the consultant added a package to my number that would have cost me R200 and I would receive only R60 airtime. Talk about ****************.

I called the Vodacom cancellation department to cancel the 'Upgrade' and my existing contract. I was told this was done and would receive an sms to confirm the cancellation. I called back after 30 minutes as I had not received an sms. Another consultant advised that only the 'upgrade' had been cancelled and that I would have to call back tomorrow to cancel my existing contract which has ended. Vodacom also added insurance to another contract I have that was never requested.

Vodacom is adding services that were never requested and when trying to cancel these services you either get cut off or the incorrect information is provided.

The service that Vodacom gives is disgusting to say in the least and let's just mention that Vodacom are pretty much *****ing from their customers.