SD
Sarel D

1 reviews | Active since Apr 2013

09 Aug 2017, 09:41

Vodacom unauthorized billing

<p>I only started to recieve my monthly Vodacom invoice via email recently and picked up that there unauthorised items billed on my account in excess of R2500 over a period of 4 months.</p> <p> </p> <p>The "subscriptions" are labelled </p> <p>Opera Telecom Incredivideos for an amount of R17,54 excl VAT <strong>per day!</strong></p> <p>PnetShop MyCoolMobi for an amount of R9,14 excl VAT <strong>per day!</strong></p> <p>VodafoneL airG Gold for an amount of R1,75 excl VAT<strong> per day!</strong></p> <p> </p> <p>The account is in a company name with various other accounts on it. Therefor, it was not easy picking it up until I went into detail over the accounts.</p> <p> </p> <p>How many other corporates are being dubed by Vodacom. This amount to ***** as I have never subscribed to any of these services!</p> <p> </p> <p>I have been a Vodacom customer for over 15 years and wonder how many unauthorised items have been deducted over the years.</p> <p> </p> <p>From a very unssatisfied customer.</p> <p> </p> <p>Sarel</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply09 Aug 2017, 10:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

SD
Sarel D's update10 Aug 2017, 10:40
Reviewer Update

Phoned Vodacom who informed me this is not their problem. How can this not be your problem if you deduct the monies from my account without any authorisation??