1 reviews | Active since Apr 2013
Vodacom unauthorized billing
<p>I only started to recieve my monthly Vodacom invoice via email recently and picked up that there unauthorised items billed on my account in excess of R2500 over a period of 4 months.</p> <p> </p> <p>The "subscriptions" are labelled </p> <p>Opera Telecom Incredivideos for an amount of R17,54 excl VAT <strong>per day!</strong></p> <p>PnetShop MyCoolMobi for an amount of R9,14 excl VAT <strong>per day!</strong></p> <p>VodafoneL airG Gold for an amount of R1,75 excl VAT<strong> per day!</strong></p> <p> </p> <p>The account is in a company name with various other accounts on it. Therefor, it was not easy picking it up until I went into detail over the accounts.</p> <p> </p> <p>How many other corporates are being dubed by Vodacom. This amount to ***** as I have never subscribed to any of these services!</p> <p> </p> <p>I have been a Vodacom customer for over 15 years and wonder how many unauthorised items have been deducted over the years.</p> <p> </p> <p>From a very unssatisfied customer.</p> <p> </p> <p>Sarel</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Phoned Vodacom who informed me this is not their problem. How can this not be your problem if you deduct the monies from my account without any authorisation??
Phoned Vodacom who informed me this is not their problem. How can this not be your problem if you deduct the monies from my account without any authorisation??
