1 reviews | Active since Nov 2021
Vodacom: Unauthorised/Incorect Contract Upgrade Rectification
I need help trying to rectify an incorrect contract upgrade for some time now. The number has since moved from a private account to a business account which has made it even worse. Now despite numerous calls to the call center, the issue seems to just bounce with me being asked to send emails to email addresses which upon investigation do not exist. There is absolutely no way to escalate the issue and I am at the point of terminating the contract completely!
Please Vodacom, reach out to me and help me. Today I placed more than 5 calls to the call center which drops out, can't hear, or just dies.
Next stop is contract termination and a fight about the outstanding amount as the contract should have never been upgraded.
It is just such a pity that I was not able to correct this through the normal channels and months of calls and emails to the customer help lines and there was NO method of escalating the issue. Thanks at least to Vodacom for setting up a HelloPeter team who are proffessional and competent, and sorted out the issue in 15minutes.
It is just such a pity that I was not able to correct this through the normal channels and months of calls and emails to the customer help lines and there was NO method of escalating the issue. Thanks at least to Vodacom for setting up a HelloPeter team who are proffessional and competent, and sorted out the issue in 15minutes.