VODACOM – UNAUTHORISED SUBSCRIPTIONS & NO ACCESS TO HUMAN SUPPORT

After more than 20 years as a loyal Vodacom customer, I am beyond frustrated.

Vodacom has repeatedly signed me up for so-called “games” and “entertainment services” that I have never clicked on, never requested, and never authorised - and then deducted money from my account without my consent.

I regularly check my account for any active subscriptions — especially because this has happened before — and there are never any subscriptions listed. Yet Vodacom continues deducting money for services I did not sign up for. This is not an isolated incident; it’s a recurring pattern.

To make matters worse, trying to contact Vodacom for an actual resolution is nearly impossible. Every number leads to TOBi, the limited, generic chatbot that cannot assist with issues outside of its script. I cannot get through to a human agent, I cannot get proper support, and I cannot get my money refunded for services I never subscribed to in the first place.

This is unacceptable, *********, and feels like deliberate customer exploitation.

After two decades with Vodacom, this is the level of service I’m met with?

I want the following — clearly and immediately:

1)A human agent to contact me directly. 2)A full refund for every unauthorised subscription deduction. 3) A complete and permanent block on all WASP/entertainment services on my number(since I have never used it, and will never use it). 4) An explanation as to why this continues happening despite my account showing no active subscriptions.

Twenty years of loyalty shouldn’t be rewarded with unauthorised deductions and no access to real support.

Fix this.