VODACOM Unauthorised SIM swop

<p>Received a SMS on 29 April. SIM swap being generated. I phoned 111. Reported it. Agent said he reversed transaction. Unauthorised transaction done by Mable Sithole in Lenasia Vodacom shop. Without ID or FICA against Vodacom SOP. My birthday on 30 April. Without service and could not Skype with famaly abroad. Phoned 111 on 1 May. Reset my number all willbe done in an hour. May 2 no service yet. Phone 111. Agent reset APN (why only he would know). Will call me in 15 min time. That was 2 hours ago. Still without service and no comms on my birthday. Shame on you Vodacom for allowing ***** in your organisation.</p>