KS
Kobus S
1 reviews | Active since Aug 2016
20 Dec 2018, 08:53
Vodacom - Unauthorised Deductions from my account
Discussed "Content Services" costs on my account with Vodacom a number of times. Every time they said that they are going to make a note to remove this from my account. This never happen. On average this amount to R180 per month.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Dec 2018, 09:32Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Dec 2018, 09:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Dec 2018, 13:46 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Vodacom's reply20 Dec 2018, 13:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
KS
Kobus S's updateReviewer Update
09 Jan 2019, 16:03Dear Vodacom,
Somebody contacted me and made promises again. Got my invoice and statement today and yet again "Content Service fee of R121.80" was charged. This is the 5th time that I'm asking for support and resolution of my problem. I'm not going to pay may account until this has been resolved.
Regards
Kobus van Staden
KS
Kobus S's update09 Jan 2019, 16:03
Reviewer Update
Dear Vodacom,
Somebody contacted me and made promises again. Got my invoice and statement today and yet again "Content Service fee of R121.80" was charged. This is the 5th time that I'm asking for support and resolution of my problem. I'm not going to pay may account until this has been resolved.
Regards
Kobus van Staden