jH
julien H
1 reviews | Active since Feb 2012
24 Aug 2022, 12:39
Vodacom unauthorised deductions
Vodacom device insurance kept deducting 3 year's worth of monthly premiums after the cancellation was sent to them. They have confirmed that this was done and that I will be reimbursed. I have been emailing weekly since February 2022 to get my money paid back to me. They respond once in a while with a "we are working on it". I don't know what else to do.......
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Replies (3)
Vodacom's replyOfficial
24 Aug 2022, 13:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Aug 2022, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
jH
julien H's updateReviewer Update
26 Aug 2022, 10:23Still nothing from Vodacom?????
jH
julien H's update26 Aug 2022, 10:23
Reviewer Update
Still nothing from Vodacom?????
jH
julien H's updateReviewer Update
19 Sept 2022, 11:23Vodacom still not sorting out anything or replyin to any messages!! So I must just accept R10 000 being taken from me???????
I truly don't know what to do anymore
I truly don't know what to do anymore
jH
julien H's update19 Sept 2022, 11:23
Reviewer Update
Vodacom still not sorting out anything or replyin to any messages!! So I must just accept R10 000 being taken from me???????
I truly don't know what to do anymore
I truly don't know what to do anymore