ZF
Zenroux F
1 reviews | Active since Jun 2010
03 May 2023, 10:44
Vodacom Unauthorised Debits
*****ulent contract opened on my name in Feb 2023 and non-mandated debit orders were run to my account. Raised with Vodacom. Took a month for them to acknowledge - on 5 April 2023 - that it was ***** and that they would refund and cancel everything on my name. Refunds were done, but the contract was not cancelled and I was debited again. Complaints now with ICASA and PASA - Payments Association of SA. Waiting to see if there is some reaction and then off to social media.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
03 May 2023, 11:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2023, 11:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
ZF
Zenroux F's updateReviewer Update
03 May 2023, 11:39*******. No human works at Vodacom anymore. All AI and computers... Similar response to all HP reviews... I have 52 reference numbers from ***** Disputes generously provided by the computer... No reaction from a human as yet...
ZF
Zenroux F's update03 May 2023, 11:39
Reviewer Update
*******. No human works at Vodacom anymore. All AI and computers... Similar response to all HP reviews... I have 52 reference numbers from ***** Disputes generously provided by the computer... No reaction from a human as yet...
ZF
Zenroux F's updateReviewer Update
04 May 2023, 10:27Update. Complaints lodged with ICASA; PASA; FSCA; Nedbank. 40 mails sent to 4 mail addresses - and counting - 160 mails total with 160 reference numbers.
ZF
Zenroux F's update04 May 2023, 10:27
Reviewer Update
Update. Complaints lodged with ICASA; PASA; FSCA; Nedbank. 40 mails sent to 4 mail addresses - and counting - 160 mails total with 160 reference numbers.
Vodacom's replyOfficial
05 May 2023, 13:41Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we with regards to EC-1LVO-229MJV we have escalated your query to our ***** Team. Based on the feedback provided the team has now finalized the investigation and ***** has been confirmed. The team has requested our Accounts Team to delete the number, pass credits on the account including subscription and refund for any invoiced amounts for ***.
Apologies for any inconvenience this may have caused.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we with regards to EC-1LVO-229MJV we have escalated your query to our ***** Team. Based on the feedback provided the team has now finalized the investigation and ***** has been confirmed. The team has requested our Accounts Team to delete the number, pass credits on the account including subscription and refund for any invoiced amounts for ***.
Apologies for any inconvenience this may have caused.
Regards
Consumer Website Team
Best regards,
Vodacom's reply05 May 2023, 13:41
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we with regards to EC-1LVO-229MJV we have escalated your query to our ***** Team. Based on the feedback provided the team has now finalized the investigation and ***** has been confirmed. The team has requested our Accounts Team to delete the number, pass credits on the account including subscription and refund for any invoiced amounts for ***.
Apologies for any inconvenience this may have caused.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we with regards to EC-1LVO-229MJV we have escalated your query to our ***** Team. Based on the feedback provided the team has now finalized the investigation and ***** has been confirmed. The team has requested our Accounts Team to delete the number, pass credits on the account including subscription and refund for any invoiced amounts for ***.
Apologies for any inconvenience this may have caused.
Regards
Consumer Website Team
Best regards,
ZF
Zenroux F's updateReviewer Update
05 May 2023, 13:502 months with 124 e-mails to 8 e-mail addresses, so 992 e-mails sent with no direct response to me personally. And the Website Team is the one to finally provide some semblance of feedback. Unbelievable. Now all that remains is to see if the one hand knows what the other is doing... Because it does not appear to be the case with Vodacom...
The absolute indefference and unapproachability of Vodacom is utterly scary.
The absolute indefference and unapproachability of Vodacom is utterly scary.
ZF
Zenroux F's update05 May 2023, 13:50
Reviewer Update
2 months with 124 e-mails to 8 e-mail addresses, so 992 e-mails sent with no direct response to me personally. And the Website Team is the one to finally provide some semblance of feedback. Unbelievable. Now all that remains is to see if the one hand knows what the other is doing... Because it does not appear to be the case with Vodacom...
The absolute indefference and unapproachability of Vodacom is utterly scary.
The absolute indefference and unapproachability of Vodacom is utterly scary.