FS
Fikile S
1 reviews | Active since Oct 2017
03 Mar 2024, 15:43
Vodacom Unauthorised debit order
Vodacom has been debiting my account since Nov 2023 and I do not have any contract with them. I have been reversing the debit order by now that have blocked FNB to reverse. I went to Richards Bay branch and phoned their customer line they said I opened an account on the 4th of October 2023. When I asked what is the device that I bought to debit between R2500-R3500 no one can tell me.
This is so annoying and big inconvenience as I am not able to pay my bills because of this!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Mar 2024, 23:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Mar 2024, 23:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Mar 2024, 16:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Mar 2024, 16:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
FS
Fikile S's updateReviewer Update
04 Mar 2024, 19:04Right now I need to know what device I took. What is in the contract? What I am getting to be debited R3500 p/m? Also why does the amount change when I block the debit order? Why did you block FNB to reverse my money? I need my money I have bills to pay😡😡😡😡😡😡😡😡😡
FS
Fikile S's update04 Mar 2024, 19:04
Reviewer Update
Right now I need to know what device I took. What is in the contract? What I am getting to be debited R3500 p/m? Also why does the amount change when I block the debit order? Why did you block FNB to reverse my money? I need my money I have bills to pay😡😡😡😡😡😡😡😡😡