VODACOM UNAUTHORISED DATA TOP UPS

I have a business account with VODACOM(my number ***). We were shocked to receive a bill of R18 031 for the month of July 2019 and upon enquiring with VODACOM we were advised that the bill was towards data and downloads after the montly data allocation was exhausted. No permission was ever granted to VODACOM to effect the above and we were never notified of the data exhaustion neither was permsison granted to VODACOM.

Upon exhausting my data on 11 September 2019 and on requesting data top-up of R399, VODACOM insisted that we had to submit the request in writing on company letterhead and signed including a copy of the Directors ID. If permission was required to top up with R399 why was permission not sought to allocate us data worth R18 000?

Our case was escalated to VODACOM and was notified that the case had been escalated to the managers but up to now a month later no word or confirmation has been received from VODACOM.

We consider the above is **************** and we are considering canceling the business contract if the above charges are not reversed.

Disgusted client