KD
Kelvin D

1 reviews | Active since Jan 2020

10 Jan 2020, 08:25

Vodacom - Unauthorised daily subscription debits - Hunky Dory

I have made this rating after doing an internet search to try and establish details relating to Hunky Dory, On contacting Vodacom after having suddenly found that I was out of airtime for no apparent reason, I was informed that an amount of R10 per day was being debited in relation to a daily Hunky Dory subscription. This without any knowledge of mine, They have arranged to cancel and block this in future, however, given the fact that they have knowledge of the ****, it beats me that they cannot blacklist and block any subscriptions logged by this crowd. Would be interested to hear what they have done and what can be done to protect subscribers

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Replies (2)
Vodacom
Vodacom's reply10 Jan 2020, 12:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom
Vodacom's reply30 Jan 2020, 14:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team