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Mojaki M

1 reviews | Active since Jul 2015

08 Oct 2019, 07:53

Vodacom- Unauthorised Contract Cover Insurance

Dear recipient

I app**** and was approved a Vodacom contract through Incredible Connection. I have just received my invoices for both September and October months.

To my surprise both statements indicate the amounts of R 4.05 for September and R 6.08 for October.

This cover was never explained to me when I took up the contract. Therefore I would like this cover to be cancelled immediately and the amounts be refunded into my account.

This is very ************ of Vodacom to load unauthorised amounts against my account. The amounts in question are for Account Number: I***-6. The Cell number for the Insurance Cover is disputed is the following: ***.

Please go and look for other ways of boosting your profits rather than take our hard-earned monies. While the amounts may seem minute at face value, it boggles the mind as to how many people have been hoodwinked with this practice and they may not be aware of it!!

0
Replies (2)
Vodacom
Vodacom's reply08 Oct 2019, 08:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply15 Oct 2019, 10:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team