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Sinovuyo M

1 reviews | Active since Aug 2021

22 Nov 2024, 13:46

Vodacom unauthorised contract

I am currently playing hide and seek with Vodacom Tygervalley, Cape Town. I was due for a cellphone contract upgrade in July and I went to the store to rather cancel my contract since I no longer need it.

I was told that I should pay a cancellation fee or else wait for this November so my contract can end automatically since my 24 months contract ends in November 30th.

To my surprise, I was told at the Century City brunch yesterday that my contract was extended to November 2026! So much for being proactive!

Now I am asking Vodacom for a way forward. At the store, I am told to call *** and I was transferred to after sales at 1945 where I was told that I should rather go to the store.

At the store they are referring to the cancellation department which referred me to after sales department which referred back to the store!

All I want is to opt out! How hard can that be???

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Replies (2)
Vodacom
Vodacom's reply22 Nov 2024, 14:09
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply29 Nov 2024, 16:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today the dates have been amended as this was a sim only upgrade. The conversion to prepaid on *** has been requested due 30/11/2024.


Once the conversion has been completed do recharge within 48 hours of conversion.


Our Inactivity Rule for all prepaid sim cards:


Please note that all prepaid sim cards on the Vodacom network are governed by an inactivity rule.

This means that when a prepaid sim card has been inactive for a period of 110 consecutive days, that number will be deleted.  Activity is defined as:  - Making or receiving calls, SMS, GPRS, etc.  - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards Vodacom Consumer Website Team

Best regards,