Vodacom unauthorised charges

<p>Account Number:I ********** -8<br />Service provider :Vodacom</p> <p> </p> <p>During May 2016 I started receiving invoices far in excess of my usual monthly account.</p> <p>On further enquiry to Vodacom it transpired that certain services in respect of data updates was activated on the account. The specific term used is one of "updating whatsapp".</p> <p>According to the records from Vodacom this service was activated on 25 March 2016 and during the evening.</p> <p>What I do confirm is that on 25 March 2016 I terminated a separate data contract held with Vodacom.</p> <p>My usual monthly contract amount amounts to approximately R 600.00 per month.</p> <p>In May 2016 my monthly invoice was rendered in the amount of R 954.34. of which R 434.26 was used in respect of this unauthorised data services.</p> <p>In June 2016 an invoice was rendered in the amount of R 943.90 of which R 363.93 was used in respect of this unauthorised data services.</p> <p>On 8 June 2016 I telephonically contacted Vodacom who assisted me in cancelling such a service. On enquiry in respect of the unauthorised charges, Vodacom refused to reimburse me for those charges.</p> <p>I confirm that I never authorised such increase in data usage and or services. The termination of the separate data contract was done specifically with the object of reducing my monthly telecommunications costs and I would never have authorised such charges.</p> <p>I kindly request that the complaint be investigated in order for the unauthorised charges be credited to my account alternatively the repayment of same.</p> <p>I am quite willing to assist in any such enquiry and will grant the necessary assistance to bring the matter to finality.</p> <p>Trusting that you will find the above in order and awaiting your reply in due course.</p> <p>Yours faithfully. </p>