HL
Heinrich L

1 reviews | Active since Jun 2013

01 Feb 2016, 19:59

VODACOM ?#?Unauthorised_billing_must_fall

I have also been ****med recently. Only found out today that I have been paying R5 a day for a service that i did not even sign up to! (DroidBoost) is what it said when i logged into the vodacom site and then I checked my itemised billing and there it was @ R5 a day only saying \online content\" in the discription field. I am so damn annoyed right now. This service ammounts to R150 a month for something I have never used a will probably never ever ever use in my life. <br> <br> After speaking to a Thuli at Vodacom she said that she could only cancel the service for me but if I had any other questions I had to phone the service provider :<br> (Opera Telecom) ***) & Their website [URL Removed] which is a complete joke if you ask me. I asked the lady if she had any proof that I Had signed up for this service and she said she did not need any because according to them everything was done electronically. <br> <br> Where did I give Vodacom the right to add services to my account and bill me for them? If I wanted to subsribe to such nonsense I would do so personally using my Bank. It seems like Vodacom is just making the decision for me. <br> <br> I WANT MY MONEY BACK AND THAT IS ALL>!>!"

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Replies (2)
Vodacom
Vodacom's reply01 Feb 2016, 20:10
Official
Hello FYI@ssh01e,

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards
Consumer Website Team
Vodacom
Vodacom's reply01 Feb 2016, 20:10
Official
Hello FYI@ssh01e,

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards
Consumer Website Team