GR
Grant R
1 reviews | Active since Jul 2014
07 Sept 2021, 16:45
Vodacom unauthorised Billig
I was charged an Apple App Store charge on my Vodacom bill. I never purchased anything from Apple.I contacted Vodacom who were unable to cancel the subscription and advised me to contact Apple Support which I did. Apple have no record of the subscription and therefore could not cancel it. I contacted Vodacom again who advised me they cannot cancel. This seems a bit strange they cannot cancel and Apple have no record, so its either incorrect billing by Vodacom or ***** by Vodacom. They have become very unhelpful just telling me its Apple's problem.
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Replies (1)Vodacom's replyOfficial
08 Sept 2021, 07:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Sept 2021, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
