VODACOM UNATTENDED REPORTED DEVICE FAULT FOR OVER 3 MONTHS!!!

I purchased a laptop (Mecer) that comes with a router delivered on the 28th of August 2020. I reported that the charger of the laptop is not charging less than 7 days from receival of the package. I have called Vodacom numerous times and until now I haven't been assisted instead I am referred from one person to another with no record of my call logs. I have also taken the laptop to Vodacom store Highveld Mall and I was turned back told that courier will contact me and collect the laptop from my house, and since then there hasn't been a call or collection done.

Yesterday (30 November 2020) I called using the Vodacom online number to get assistance and I have been told that the company I should be contacting is Elite Mobile. I've been on the call for more than an hour to get assisted with no success.

This has been going on for 4 months , deductions are processed and the laptop is not working. I am very disappointed in the service and devices that Vodacom signs us up to. This is really frustrating.