sD
sipho D
1 reviews | Active since Feb 2021
28 May 2024, 13:16
Vodacom: Unathoursed debit order/stop orders
This business ********* and has been *****ing money from my account without any contract. I do not have a Vodacom phone or contract but they started debiting my account in April 2024. The first debit order of R69.90 went through on 24 April 2024 and I managed to reverse it. They second one was a stop order payment of R1248,94 processed on 6 May 2024. The said part about this one is that you cannot reverse it from the App but can only stop payment. Below were the payment reference numbers: 24/04 Vodacom *** ***5 69.90 26/05 Vodacom *** ***5 1248.94
This is ***** because I have never had a Vodacom contract, and I did not share any of my personal details with them.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 May 2024, 07:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 May 2024, 07:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
sD
sipho D's updateReviewer Update
30 May 2024, 15:32Please note that I have not received your email. Further why don't you send me the contract or whatever you have as proof of me signing a contract with you so that I can dispute that with an affidavit. I shouldn't be inconvenienced because of your poor ***** detection systems. My view is that this ***** has been committed by Vodacom as stated above, this first deduction was a debit order which I managed to reverse and the send one came as a stop order which I am unable to reverse? Surely someone from within is doing these? It would have been different if this was done by another person using your company name. This money is going directly to Vodacom which I have no relationship with.
sD
sipho D's update30 May 2024, 15:32
Reviewer Update
Please note that I have not received your email. Further why don't you send me the contract or whatever you have as proof of me signing a contract with you so that I can dispute that with an affidavit. I shouldn't be inconvenienced because of your poor ***** detection systems. My view is that this ***** has been committed by Vodacom as stated above, this first deduction was a debit order which I managed to reverse and the send one came as a stop order which I am unable to reverse? Surely someone from within is doing these? It would have been different if this was done by another person using your company name. This money is going directly to Vodacom which I have no relationship with.