LB
Leanne B
1 reviews | Active since Jan 2019
03 Jan 2019, 11:13
Vodacom Unathorized Debit Order
Dear Vodacom,
I am not a Vodacom customer and yet you continue to debit money from my account. This is *****. After each debit order, I have to instruct my bank to issue a reversal which costs me money.
A representative from your arrears department has been calling my office claiming that my account is now in arrears - which portrays me in a very unfavourable light with my employer! I have a squeaky clean credit score and these unauthorized debit orders are destroying that!
Please I how do I go about resolving this ?
Your prompt response would be greatly appreciated.
Regards Leanne
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Jan 2019, 14:24Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jan 2019, 14:24
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LB
Leanne B's updateReviewer Update
04 Jan 2019, 14:26Dear Vodacom,
It's been 24 hours and I have still not been contacted by a consultant.
Kind regards,
Leanne
LB
Leanne B's update04 Jan 2019, 14:26
Reviewer Update
Dear Vodacom,
It's been 24 hours and I have still not been contacted by a consultant.
Kind regards,
Leanne
LB
Leanne B's updateReviewer Update
03 Apr 2019, 14:00Good Day,
I have submitted all my documentation to the ***** Dispute department as per request, but I have still not received any feedback to date.
Your assistance will be highly appreciated.
Kind regards,
Leanne
LB
Leanne B's update03 Apr 2019, 14:00
Reviewer Update
Good Day,
I have submitted all my documentation to the ***** Dispute department as per request, but I have still not received any feedback to date.
Your assistance will be highly appreciated.
Kind regards,
Leanne