NT
Nolufefe T

1 reviews | Active since Dec 2018

03 Jan 2019, 04:33

Vodacom Unathorized Debit Order

Dear Vodacom,

This is my second appeal to you. I am not a Vodacom customer and yet you continue to debit money from my account. This is *****.

A representative made contact with me on the 24th of December. I unfortunately missed the call. I tried to return the call I was however, unable to do so ( number invalid).

Furthermore, your customer care line is not very helpful. This the number I made use of initially and your consultants could not assist me at all.

Please I how do I go about resolving this ?

Your prompt response would be greatly appreciated.

Regards Nolufefe

0
Replies (1)
Vodacom
Vodacom's reply03 Jan 2019, 09:12
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team