Vodacom Unashamedly *********

And again I find myself saying that I clicked on only 1 star because it is the bare minimum available to complete a rating. Here is my story. Vodacom phoned ME to inform me that my current package is being discontinued and I will need to sign on to an alternative package. I had been debating the benefits of staying on contract with the 3 numbers my family are currently signed up for, as we do not require a device upgrade. I thought I would listen to what they had on offer anyway. Over a couple of calls, research and confirmations of the offer, I decided it was a great deal that will suit our needs. The new package came into effect and I didn't think any more about it until I needed to make a call. I went into Vodacom to inquire as to why we hadn't received the agreed upon air time and they told me that contracts negotiated over the phone is a different department and they cannot assist. I phoned the number they gave me and was diverted yet again to another division. Elite mobile informed me that at the time of the contract agreement, what they were offering was in accordance with Vodacom department. But, subsequently Vodacom had changed their systems and I cannot receive the agreed upon contract. I needed to call Vodacom to assist. So, I was shifted from Vodacom to Elite through a couple of hours of exhaustive conversation in which neither one could help me. The operators were polite and kind but could not help in any way. Eventually, I got an operator that expedited an urgent query. I apologized that he got me, exhausted, CROSS and frustrated and told him that if there is a box there that states "extremely UNHAPPY customer" then he should definitely tick it. If I had to conduct my business in this manner, I would be living on the street. This is absolutely unacceptable, even though the operators spoke to me in a way that suggested I need to accept it. I have had a previous query with Vodacom, which got resolved after many many emails and phone calls. The attitude of not taking responsibility and making right with what they legally agreed to is appalling. Especially since they phoned ME with the OFFER that they are unable to provide. There must be more ethical companies to take my business to.