vodacom unallocated funds

Good Day I would like to complain vodacom due to poor service on my account N*** I made a payment on the 6 of March 2020 for R4729.32 the account number was by mistake incorect read as N ***9 After many times been phone by Vodacom that my account ia in arrears there subcriber have ask that I should send the proof of payment to pop@vodacom whichI did no reply or re****s from them after many times I phone to correct this account a pwrson of vodacom phone again I have explain to her that I have made the payment aa EFT through Capitec Bank,and also send e mails to various people no reply or results This woman ask that I must send the email to her her Name is Sanele Songo e mail *** she did admit she did received the mail After two days I try to contact her not at work, resend a mail noreply up to know on the 28 March 2020 again I mail her to fix the account no reply she did confirm proof of payment received I have been told it could take 7-14 days the account will be corrected Up to to day it still not been done I can not except this it seems they dont know how correct it or the just not prepaired to help to settle this. Since every day I been phoned by Vodacom and more I explain that the payments been done and that the should contact Sanele No results Surely please could you help on this matter Regards Carl Schneider