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Alet R
1 reviews | Active since Mar 2021
07 Mar 2021, 23:46
Vodacom unacceptible customer services
Cancelled 2x contracts in Nov 2020 and had to again in Jan2021, vodacom confirmed cancellations per email - however still active on my account?? Vodacom has worst ever customer services.
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Replies (3)
Vodacom's replyOfficial
08 Mar 2021, 07:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Mar 2021, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Alet R's updateReviewer Update
13 Mar 2021, 21:20Unfortunately all empty promises, to date no credit received nor were the cancellations completed. Lance Gurling promised both and confirmed by email, all empty promises. Thus terrible and unacceptible services remains. Maybe longstanding customers are not valuable to Vodacom?
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Alet R's update13 Mar 2021, 21:20
Reviewer Update
Unfortunately all empty promises, to date no credit received nor were the cancellations completed. Lance Gurling promised both and confirmed by email, all empty promises. Thus terrible and unacceptible services remains. Maybe longstanding customers are not valuable to Vodacom?
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Alet R's updateReviewer Update
09 Apr 2021, 13:28I am happy to confirm Mr Gurling from Vodacom sorted out the two cancellations and processed the credits due to my account. Thank you, I truly trust next time all the above will not happen again.
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Alet R's update09 Apr 2021, 13:28
Reviewer Update
I am happy to confirm Mr Gurling from Vodacom sorted out the two cancellations and processed the credits due to my account. Thank you, I truly trust next time all the above will not happen again.