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Mike H

1 reviews | Active since Nov 2009

04 Feb 2019, 18:38

Vodacom - Unacceptable taking of Accumulated Airtime

I see that my wife has also "donated" her hard earned cash to the Vodacom cause *******ly. We asked via their Vodacom App Chat line for a refund, and Shakeera their agent politely declined. This is day light ******* and by just quoting a confusing text message about Vodacom changing from one scheme to another without explaining the financial effect to the user does not cut it. I demand that Vodacom refund the money. Do they understand the concept of Treating Customers Fairly.

0
Replies (3)
Vodacom
Vodacom's reply05 Feb 2019, 07:08
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team    
Vodacom
Vodacom's reply05 Feb 2019, 08:57
Official
Dear Mike, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Please see the following link for terms and conditions of the Uchoose flexi packages: https://myvodacom.secure.vodacom.co.za/vodacom/terms/uchoose-terms-and-conditions 

Regards, 
Vodacom Consumer Website Team 
MH
Mike H's update05 Feb 2019, 10:02
Reviewer Update
Thank you Vodacom for your vague response. This is a 2 year contract that we took out and we did not "Migrate anything" to cause a forfeit. Your clause 7 which refers to forfeiture would not apply to this contract. I do not see any other reference to forfeiture in your link. Smoke and mirrors come to mind. I am insisting rather that you now contact me personally to walk me through where you are just entitled to take this accumulated funds and call it forfeit where I call it thievery. I will also be inquiring on your companies position and policy on Treating Customers Fairly as well as how you provided me with reasonable notice . I eagerly await the call.