Vodacom unacceptable service.

I phoned on Friday (04.02.2022) because my I internet suddenly just went off. I immediately phoned the customer care line to report the issue. The first person took my details and put me on hold for 15minutes. I then dropped the phone and dialed in again. This time I was told it's an area issue, but they cannot give me an ref number. On Saturday I phoned in again and they told me it has not been assigned. After the call I went to check for myself and noticed on my neighbor's side where the little box in mounted on the wall there is an wire that is broken off. I immediately phoned them again and shared this new information. It is now Sunday and still it's not been fixed. I phoned again and this time I was told the issue STILL has not been assigned, because it is weekend ???... I requested a manager to phone me and was told they have to send an email to the manager, then they will contact me. Obviously, this did not happen. Is this what is meant by CUSTOMER SERVICE??? What happened to customer service if this is how customers are treated. TOTALLY UNACCEPTABLE. I internet to work, if I dont work, I dont get paid, which means, I cannot pay vodacom....