Vodacom unacceptable service.

Vodacom Forensic department blocked my phone Wednesday 08/09/2021. When I phoned Vodacom 082135 upon investigation they found that they had blocked my phone in error, they said it was a system error. They unblocked my phone Thursday 09/09/2021, but up to now I am unable to make any outgoing calls. I have phoned them on a daily basis, and every time I get told wait another 24 to 48 hours the technical team is working on it. The service call I have is A2-QUEX-FX3XT. I went to Vodacom Cradle Stone the assistant that was there said there hands are cut off, as they are a franchise they are powerless to do anything. The manager came in with a trolley from Pick and Pay and just looked at me and walked to the back, This lack of not wanting to help the customer is unacceptable.