VODACOM - UNACCEPTABLE SERVICE

It is unbelievable how Vodacom just DOES NOT care about providing the service that is paid for by us the public. This is an ongoing issue as regularly the VODACOM tower which is 300m away from me does not work and we are left with no signal for days. I am confident to say that VODACOM service delivery is worse than Eskom. It has also been told to us by VODACOM when we report the issue that the router in the tower is a TELKOM router and that until Telkom resets the router there is nothing VODACOM can do. Can I ask, should it be my problem that the service provider that I pay monthly cannot manage their suppliers, in this case TELKOM? What do you think would happen should I not pay for the time that I am without signal? Is VODACOM going to compensate me for the business that I lose on a daily basis due to the fact that they cannot provide me with the service I pay for religiously?

I have stated in previous reviews that we run a small business on the N4 Waterval Onder, Mpumalanga in the hospitality industry which has been hit hard enough by COVID-19 and now we are losing further business as clients cannot reach us telephonically so are assuming we are closed.

What is VODACOM going to about this and take accountability instead of bad mouthing their suppliers to us, their clients?