GH
Goolam H
1 reviews | Active since Jul 2023
25 Jul 2023, 14:50
Vodacom unacceptable service
My wife has had Vodacom fiber for about two years. Since Sunday 23rd July 2023 the fiber is down we were told it was an openserve issue . To date my neighbors who have Vodacom have no issues. We called on Monday 3 time and was told that openserve is still down. This morning the logged a fault and are saying now it can take up to 24 to 72 hours. This is unacceptable as again my neighbors have never had down time at all. If the neighbors who have vodacom fiber never went down in our area then I don't understand why we should be down. Totally unacceptable 😑
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
26 Jul 2023, 07:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Jul 2023, 07:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
GH
Goolam H's updateReviewer Update
26 Jul 2023, 14:27Good day.
Till now no one from Vodacom has contacted us. Called their call center at about 9.45 last night with the reference and they said it been escalated. My kids need to work online as well as myself as I do sometimes work from home. This is ridiculous. As stated before all my neighbour's that use vodacom fiber are OK. This cannot be an outage as they are up and running.
Till now no one from Vodacom has contacted us. Called their call center at about 9.45 last night with the reference and they said it been escalated. My kids need to work online as well as myself as I do sometimes work from home. This is ridiculous. As stated before all my neighbour's that use vodacom fiber are OK. This cannot be an outage as they are up and running.
GH
Goolam H's update26 Jul 2023, 14:27
Reviewer Update
Good day.
Till now no one from Vodacom has contacted us. Called their call center at about 9.45 last night with the reference and they said it been escalated. My kids need to work online as well as myself as I do sometimes work from home. This is ridiculous. As stated before all my neighbour's that use vodacom fiber are OK. This cannot be an outage as they are up and running.
Till now no one from Vodacom has contacted us. Called their call center at about 9.45 last night with the reference and they said it been escalated. My kids need to work online as well as myself as I do sometimes work from home. This is ridiculous. As stated before all my neighbour's that use vodacom fiber are OK. This cannot be an outage as they are up and running.
GH
Goolam H's updateReviewer Update
27 Jul 2023, 14:07Good afternoon.
Just an update.
After my last message some one from Vodacom called me after 5 minutes. Had to explain everything again. He took the reference number and said he will call back. Till now no call back received. Last night my wife called the call center and the lady said that it was given to openserve. Till now no one has come out. This is putrid service. We are without wifi since Sunday. I will consider changing providers and will definitely name and shame Vodacom on all platforms.
Just an update.
After my last message some one from Vodacom called me after 5 minutes. Had to explain everything again. He took the reference number and said he will call back. Till now no call back received. Last night my wife called the call center and the lady said that it was given to openserve. Till now no one has come out. This is putrid service. We are without wifi since Sunday. I will consider changing providers and will definitely name and shame Vodacom on all platforms.
GH
Goolam H's update27 Jul 2023, 14:07
Reviewer Update
Good afternoon.
Just an update.
After my last message some one from Vodacom called me after 5 minutes. Had to explain everything again. He took the reference number and said he will call back. Till now no call back received. Last night my wife called the call center and the lady said that it was given to openserve. Till now no one has come out. This is putrid service. We are without wifi since Sunday. I will consider changing providers and will definitely name and shame Vodacom on all platforms.
Just an update.
After my last message some one from Vodacom called me after 5 minutes. Had to explain everything again. He took the reference number and said he will call back. Till now no call back received. Last night my wife called the call center and the lady said that it was given to openserve. Till now no one has come out. This is putrid service. We are without wifi since Sunday. I will consider changing providers and will definitely name and shame Vodacom on all platforms.
GH
Goolam H's updateReviewer Update
27 Jul 2023, 16:16My wife called Vodacom call center. They are saying the same thing since Tuesday, "It's been escalated". They said that it was handed to openserve yesterday morning and are waiting for them. Vodacom was quick to sign the contract for business and quick to install but the after sales service is putrid , ridiculous and totally unacceptable. I would never recommend any one to use their services and to find another provider.
TOTALLY UNACCEPTABLE AND PUTRID SER ICE.
TOTALLY UNACCEPTABLE AND PUTRID SER ICE.
GH
Goolam H's update27 Jul 2023, 16:16
Reviewer Update
My wife called Vodacom call center. They are saying the same thing since Tuesday, "It's been escalated". They said that it was handed to openserve yesterday morning and are waiting for them. Vodacom was quick to sign the contract for business and quick to install but the after sales service is putrid , ridiculous and totally unacceptable. I would never recommend any one to use their services and to find another provider.
TOTALLY UNACCEPTABLE AND PUTRID SER ICE.
TOTALLY UNACCEPTABLE AND PUTRID SER ICE.