VODACOM: UNACCEPTABLE SERVICE

Good day,

My husband passed away in May 2021. I have sent Vodacom all the relevant documents.

We do have contract cover plus on our contract, but according to Vodacom there is no contract cover.

I visited the Vodacom store in Witbank (Safeways) and the person working in the store agreed that we do have the cover and that it is active.

I have been at the Vodacom store almost ten (10) times already, but still the problem has not been solved.

We have received a sms by Vodacom on Tuesday, 06 July 2021, stating that we still owe an amount of R20 019, 92, but as per attached email sent by Vodacom on 08 June 2021, there is an amount of R18 163, 99 outstanding. If we have the Contract cover plus on our account, how is it possible to have that amount outstanding?

Mr. Johan from Vodacom Witbank Safeways is trying his best to assist me with the problem, but there is no response from head office.

All our phones on this contract are stopped at the moment and I cannot do anything with my phone. The last time that I was able to use my cellphone was on the 11th of July 2021. I cannot do any transactions, make prepaid payments for electricity, phone or receive calls neither send nor receive any sms`s.

My husband was the main provider of the family and I am a pensioner.

I see this as a serious matter and unacceptable. We paid the cover every month and now that we need the implementation of the cover, there is no assistance from Vodacom Head Office.