Vodacom-Unacceptable service

There should be a zero rating for the pathetic service that I have received from Vodacom.

I was contacted in December by the Vodacom rewards department to take out a new contract, the consultant that I spoke to sold me a data line contract and advised that the contract would only be activated in January. At the time of the call (December)I had 276 minutes on my phone, I queried with the consultant if I would lose my minutes once the new contract would be active and she said NO.

On the 31st December I lost all the minutes and SMS that I had, when I contacted Customer care I was advised that the minutes and SMS were taken off as the new contract would be actived at midnight . I disputed this with the consultant because of what I had been advised prior to agreeing to the new contract.

I was given a reference number and told that my query would be escalated. I have been calling Vodacom almost on a weekly basis to follow up on the progress. All I'm being told is that the Support Team is handling the case and that it is out of the Rewards departments hands, I asked to be transferred to them and I was told that I cannot speak to them. I find this rather unacceptable as nothing has been done and it has been over a month. The last consultant that I spoke to on the 6th February Prunisha was 'supposed' to put me in contact with a Team leader/Supervisor for some answers but to no surprise the line was disconnected.

Dealing with Vodacom has been such an unpleasant experience and I regret my decision of taking out yet another contract with them.

Vodacom I would like to be contacted and given answers! I want my minutes to be refunded that was taken away from me after I had been advised that I would not lose my minutes