1 reviews | Active since Jul 2017
VODACOM UNACCEPTABLE, PATHETIC SERVICE!!!!!!!!!!!!!!!!!!
I had no service for 13 days on my business phone. Spoke to many people at Vodacom including the Fourways store and Reginal Manager Divan who promised to get back to me after our last conversation, I have not heard from him since. No one could explain why I had no service for 13 days.
Vodacom has asked me to prove that I had no service. I mailed the detail of all the people involved including cell numbers of those people involved while I tried to get my business phone to work. Below is their reply.
I asked Vodacom to send me prove of a contract between us. Vodacom does not have such contract!
Good day
the information privided does not assist us with being able to assit you any further.
Regards,
L Ndluzele VODACOM
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Mr Van Zyl,
Your query is in hand with the Vodacom Business Team, who is in contact with yourself.
Regards,
CB
Dear Mr Van Zyl,
Your query is in hand with the Vodacom Business Team, who is in contact with yourself.
Regards,
CB